FAQ

1. What products do you sell?

We specialize in earrings designed for different styles and occasions, including minimalist, elegant, trendy, and fashion-inspired collections.

2. Do you ship across the United States?

Yes. We currently deliver throughout the United States.

3. What shipping options are available?

We offer the following shipping methods:

• Express (3–6 business days): $20
• Free Shipping (7–14 business days): Free
• Free Shipping – Bag Promotion (7–14 business days): Free
• Free Standard (7–14 business days): $10

Delivery estimates may vary depending on destination, carrier operations, and holidays.

4. How long does order processing take?

Orders are generally processed within 1–3 business days before shipment.

5. How can I track my order?

Once your order ships, tracking information will be sent to your email.

6. Can I modify or cancel my order?

Please contact us as quickly as possible after placing your order. Changes may be possible before processing begins.

7. What materials are your earrings made from?

Material details vary by product. Please refer to individual product descriptions for complete information.

8. Are your earrings suitable for sensitive ears?

Product specifications and material information are listed on each product page to help customers choose comfortably.

9. What if my item arrives damaged?

Contact our support team with your order details and photos, and we’ll work to resolve the issue promptly.

10. How can I contact customer support?

You can reach us through our Contact Us page. Our team is happy to assist with your questions.

Thank you for shopping with PrestoraUrbanLiving.